Terms of service
1. Introduction
1.1 These Terms and Conditions apply to the use of our website or the purchase of products offered through our website.
1.2 The terms defined and interpreted in these Terms and Conditions are set out in paragraph 26.
2. Acceptance
2.1 You represent and warrant that:
(a) you are an individual and at least 18 years old;
(b) you are legally competent to enter into a binding contract with us; and
(c) you are not prevented from entering into a binding contract with us by any applicable law or treaty.
2.2 We reserve the right to request written confirmation of your authority to accept these Terms.
2.3 You represent and warrant that you have not:
(a) been convicted of a computer or internet offence; and
(b) have a history of being refused products or access to the Website.
2.4 We reserve the right to refuse you access to our Website if we consider such refusal to be necessary or appropriate.
2.5 Failure to place an Order will constitute:
(a) your representation and warranty that you have read these Terms and Conditions carefully and in their entirety;
(b) your offer to purchase the Order only in accordance with these Terms and Conditions;
(c) your agreement that any order confirmation will be based solely on these Terms and Conditions; and
(d) your commitment to us to comply with these Terms and Conditions.
2.6 If you do not agree to these Terms and Conditions, you must not use the Website or purchase any Products.
2.7 You must expressly agree to these Terms and Conditions in order to:
(a) submit any information on or through our Website; or
(b) purchase any Product.
2.8 By visiting our Website, purchasing any Products or agreeing to these Terms and Conditions:
(a) you also agree to our Privacy Policy; and
(b) you accept and agree to comply with our Acceptable Use Policy (see paragraph 12 below for further details).
2.9 We recommend that you print a copy of these Terms and Conditions for future reference.
2.10 If you do not agree to these Terms and Conditions, you must not place an order or communicate with us.
3. Personal use
You acknowledge that you are using the Site to purchase Products solely for your personal, non-commercial use as the primary user and not as an agent or on behalf of any other person.
4. Prices
4.1 The prices of the Products displayed on our website include the delivery costs, but do not include any fees, taxes, customs duties, levies or other similar government charges ("duty-unpaid and untaxed").
4.2 All customs duties, taxes, fees, levies or other government charges and declarations related to the import of the Products to the delivery address are your responsibility and are not included in the price of the Products. All deliveries may in some cases incur additional costs for which the Seller is not responsible and which must be borne by the Customer. In addition to the shipping costs, these also include the costs of customs duties or import sales tax, as the goods are shipped from a non-EU country (China); it should be clarified with our customer service whether customs duties apply to a product before placing an order. Customs duties or import sales tax are not paid by us and are the responsibility of the Buyer. Our goods are always shipped "duty-unpaid and untaxed". The Buyer is the "Importer of Record" and is responsible for the correct payment of any duties and/or import tax and must fully comply with all laws and regulations of the importing country. As rules for importing goods vary from country to country, please check your country's import duties and VAT before placing your order. The Buyer is responsible for fully verifying compliance with all laws and regulations of the importing country upon receipt of the goods.
4.3 We will do our best to ensure that all details, descriptions and prices of products appearing on our website are correct. However, errors may occur on occasion. If we discover that a pricing error has occurred, we will notify you as soon as possible and give you the option of confirming your order at the correct price or cancelling your order. If we are unable to contact you or do not receive a response from you, the order will be considered cancelled and you will receive a full refund. If you choose to confirm your order, we will arrange delivery of your order and charge or refund the amounts specified in the notification shortly after receiving your confirmation message, using the same payment method and mode of payment you used to place the order.
4.4 We will not be obliged to fulfil an order if the price stated on the website is incorrect (even if you have received an order confirmation).
4.5 Prices may be changed from time to time, but such changes will not affect any order for which an order confirmation has been sent.
5. Place your order
5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfil your order, you will receive an Order Confirmation which will be deemed to be our confirmation of receipt of your order. In the event of any delivery problems or unavailability of stock to fulfil your order, we will notify you by email and refund all payments made in respect of the order.
5.2 A contract will only be formed when we have issued you an Order Confirmation and only in respect of the product(s) listed in the Order Confirmation. These standard terms and conditions of sale are an integral part of the contract and are incorporated to the exclusion of all other terms.
5.3 Where your order consists of more than one product, the products may be delivered in separate deliveries at different times.
5.4 We reserve the right to remove any products from the website at any time. We also reserve the right to edit or remove any material or content from the website. We will not be liable to you or to any third party for the removal of any product from our website, or for the editing or removal of any material or content from our website.
5.5 We reserve the right to refuse or reject any order placed by you at any time (including after sending an Order Confirmation). We will not be liable to you or to any third party for the cancellation or rejection of any order.
5.6 If we cancel your order after we have received payment (and including after sending an Order Confirmation), payment for the order will be refunded in full.
6. Payment
6.1 You may pay for the Products using the payment services listed on our website.
6.2 You may also pay part or all of your order using a promotional voucher provided by us. Promotional vouchers can only be redeemed online at checkout.
6.3 We may use payment service providers to process payments between you and us. You agree that we may share documents and information about you, including personal data, with these payment service providers.
6.4 We are not a regulated payment processor or money transfer service provider and are not responsible for payment errors or problems caused by payment service providers.
6.5 You are responsible for providing complete and accurate information during the payment process and all payments must be made using your own funds. By placing an order, you confirm that:
(a) the payment method used for payment is yours;
(b) where applicable, you are the rightful holder of the promotional voucher; and
(c) you have sufficient funds or credit capacity to pay for the order in question.
6.6 We will not be responsible or liable for any unauthorised use of your credit, debit or prepaid cards by any third party, even if such cards have been reported as stolen. We may notify any relevant authorities (including credit reference agencies) of any fraudulent payments or other illegal activity.
6.7 You must not:
(a) make or attempt to make any chargebacks in respect of any payments; or
(b) reverse any payments in respect of any Products.
6.8 You will fully indemnify us against any chargebacks or reversals of payments made by you and will keep us harmless from any losses, costs, liabilities or expenses we may suffer as a result of any such chargebacks or reversals.
7. Delivery
7.1 We will endeavour to deliver your order to the delivery address provided when you place your order.
7.2 We will provide an estimated delivery date when you place your order at checkout.
7.3 We may notify you if we are unable to meet the estimated delivery date but we will not be liable for any loss, liability, cost, damage, charge or expense arising from any delay in delivery to the fullest extent permitted by law.
7.4 We may not be able to deliver Products to certain locations in which case we will notify you and cancel and refund the order or deliver to an alternative delivery address which you confirm.
7.5 Risk in the Product will pass to you upon delivery to the Delivery Address unless delivery is delayed due to a breach of your obligations under these Terms in which case risk will pass to you at the time delivery would have taken place but for the breach.
7.6 If you are unavailable to accept delivery or collection of your order, we may leave a notification card with instructions for the delivery person to redeliver or collect it.
7.7 If delivery or collection is delayed by your unreasonable refusal to accept delivery, or if you fail to make delivery or collection of your order, we may charge you for any fees and other costs we incur in returning the order to the sender, without prejudice to any other rights or remedies we may have.
7.8 Goods will be dispatched within 2-5 days of confirmed payment. Standard delivery time is 5 to 8 working days, exceptionally up to 4 weeks unless otherwise stated in the item description. The Owner does not ship directly. The order will be dispatched by the manufacturer as soon as the entire order is available.
7.9 All customs duties, taxes, levies, tariffs or other official fees and declarations related to the import of the Products to the delivery address are your responsibility and are not included in the price of the Products. All deliveries may in some cases incur additional costs for which the Seller is not responsible and which must be borne by the Customer. In addition to shipping costs, these also include the costs of customs duties or import VAT, as the goods are shipped from a non-EU country (China); it should be clarified with our customer service whether customs duties or import VAT are applicable for a product before placing an order. Customs duties or import VAT are not paid by us and are the responsibility of the Buyer. Our goods are always shipped "duty-unpaid and untaxed". The Buyer is the "importer of record" and is responsible for the correct payment of customs duties and/or import VAT and must fully comply with all laws and regulations of the importing country. Since the rules for importing goods vary from country to country, please check your country's import duties and VAT before placing your order. The buyer is responsible for fully verifying compliance with all laws and regulations of the importing country upon receipt of the goods.
8. Cancellation or modification of orders
8.1 Once an order has been placed on our website, you can cancel or change it by emailing us.
8.2 Once an order has been packed, it cannot be cancelled or changed; instead, the order must be returned to us in accordance with paragraph 10 below. As our goods are shipped from Asia, transit times may be longer and we have no influence on these times. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and send them back to us. Of course, you can inform us of your cancellation in advance. To ensure a quick return, we ask you to send us a shipping confirmation. An early refund is possible no earlier than 16 weeks after receipt of the order in case the goods have not been received.
8.3 As we work with a fully automated system, orders are triggered immediately after dispatch. Therefore, unfortunately, we are unable to interrupt the shipping process until delivery has been made, so a refund before receipt of the goods is only possible up to 24 hours after ordering.
9. Defective products
9.1 You acknowledge that the Products are standard products and have not been made to your specific requirements.
9.2 All product descriptions, information and materials on the Website are provided "as is" without any warranty or other representation, express or implied.
9.3 Images of Products may differ slightly from the actual Product you receive.
9.4 If the Product you receive is faulty, you may email us specifying the Product to be returned and attaching a photograph of the faulty Product.
9.5 You may return the Product to us in accordance with paragraph 10.
9.6 We will inspect the Product once we receive it. Our processing time will depend on your order.
9.7 We will notify you by email if we believe the Product is faulty.
9.8 Our only obligation to you in respect of any defective Product will be (at our sole discretion):
(a) to replace the Product and to cover the cost of delivering the Product to the delivery address, in which case you must return the defective Product to us and we will supply you with a replacement Product to the delivery address; or
(b) to pay you an amount equal to the price of the Product and the cost of returning the defective Product to us. We will pay this amount into the account from which we received payment, using the same method of payment.
9.9 If we determine that the Product is not defective, we may, at our sole discretion, decide not to refund the purchase price of the Product to you and we may require you to pay reasonable service charges and deduct these from the method of payment used to place the order. To the extent permitted by law, we will not be liable to you for any loss, liability, cost, damage, charge or expense arising from this paragraph.
10. Returns and refunds
10.1 Our returns policy forms part of these Conditions of Sale, on the basis of which you may use our website.
10.2 If you are not completely satisfied with your order, you can notify us by email of the product you wish to return and send it back to us. The cooling-off period will expire after 30 days from the date on which you or another third party designated by you received the last item.
10.3 The return shipment and the costs are at the customer’s expense and must be borne by the customer.
10.4 To be eligible for a refund, we must have received the product. We will inspect the returned product upon receipt.
10.5 You must ensure that the Product is returned in the same condition as you received it and that it is properly packaged. The Product must be unused, the labels must not have been tampered with and the Product must be in its original packaging. If a Product is returned in an unsuitable condition, we reserve the right to refuse the return of the Product.
10.6 Our processing time for returns depends on your order.
10.7 If we are satisfied with the condition of the returned product, we will send you an email to authorise your return. A refund will be paid promptly to the payment method used when placing the order after we have sent you notification of the approval of your return.
10.8 The cancellation is complete when we have received the physical goods.
10.9 Since our goods are shipped from Asia, delivery times may be longer, which is beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and send them back to us. Of course, you can also inform us of your cancellation in advance. To ensure that the goods are returned to you as quickly as possible, we ask you to send us a shipping confirmation. An early refund is possible no earlier than 16 weeks after receipt of the order if the goods have not been received.
11. Vouchers
11.1 You may use our promotional vouchers or discounts when paying for products on the Website.
11.2 To use a voucher or discount, the voucher or discount code must be entered on the checkout page of our order.
11.3 Once the voucher or discount code has been entered and applied, the voucher or discount will be deducted from the total amount of your order at checkout.
11.4 You may only redeem or use one promotional voucher or discount per order.
11.5 The balance of a promotional voucher does not bear interest and has no cash value.
11.6 If the balance of a promotional voucher is insufficient to cover your order, you can pay the difference using a separate payment method on the Website.
11.7 If you use a promotional voucher for an order that has been returned, the value of the promotional voucher will not be refunded. However, if you paid for part of the order using a separate payment method, that part may be refunded.
12. Permitted Use
12.1 You must not ("Prohibited Conduct"):
(a) use our website in any way or take any action that could cause damage to the website or affect the performance, availability or accessibility of the website;
(b) use our website in any illegal, unlawful, fraudulent or harmful way, or use it in connection with any illegal, unlawful, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which includes (or is related to) any spyware, computer viruses, Trojan horses, worms, keystroke loggers, rootkits or other malicious software;
(d) conduct any systematic or automated data collection activities (including scraping, data mining, data extraction or data harvesting) on or in connection with our website without our express written consent;
(e) interact with or access our Site in any way using any robot, spider or other automated means;
(f) violate the policies set out in our website's robots.txt file;
(g) use the data collected from our website for direct marketing activities (including email marketing, SMS marketing, telemarketing or direct mail);
(h) use the information collected from our website to contact individuals, businesses or other persons or entities;
(i) use the Site or direct any Device to interact with it unless you are expressly authorized to do so;
(j) directly or indirectly use the Site infrastructure to initiate, propagate, participate in, direct or attempt to initiate hacking attacks or send network messages that are bandwidth intensive, malicious or potentially harmful to any device, whether or not owned by us;
(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive the structure or source code of the Website (whether in digital or printed form) or access any content of the Website (whether for the creation of derivative works or for any other reason), directly or indirectly;
(l) use or access the Site to create a similar or competing product or service or to communicate to any third party any comparative study or product comparison;
(m) sell, assign, sublicense, transfer, distribute or lease your access to the Site;
(n) make the Website available to any third party over a private computer network;
(o) edit or modify in any way the Content or any hard or digital copy of any material printed or copied from our website;
(p) use the Website in any manner that is prohibited by any applicable laws or regulations applicable to the use of the Website;
(q) make unauthorized requests or orders; or
(r) place speculative, false or fraudulent orders.
12.2 You agree to indemnify and hold us harmless from any damage, loss, liability, cost or expense suffered or incurred by us as a result of or in connection with any Prohibited Act committed or authorised by you.
12.3 You agree to notify us as soon as possible after becoming aware of anyone engaging in any Prohibited Activity. You will provide us with reasonable assistance in any investigation we conduct based on the information you provide to us.
12.4 You must ensure that all information you provide to us through our website or in connection with our website or the products:
(a) is true, accurate, current, complete and not misleading;
(b) comply with all applicable laws and regulations;
(c) do not violate any privacy, confidentiality or intellectual property rights or other rights of any person; and
(d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal or otherwise objectionable.
12.5 You will promptly provide us with any documents or information we request to verify your identity. You will promptly update any information you provide to us so that all information you provide to us is complete and accurate at all times.
12.6 You must comply with, and it is your sole responsibility to ensure that you comply with, all applicable laws in relation to your use of the Website, whether they relate to your country of residence, the location from which you access the Website or otherwise.
12.7 Please email us if you become aware of any materials or activities on our website that do not comply with these terms and conditions
13. Links to the website
13.1 Links from our site to other websites and resources provided by third parties are provided for information purposes only. Links from our site to other websites and resources should not be taken as a recommendation or endorsement of those linked websites or resources, or the information you may obtain from them.
13.2 You acknowledge and agree that we have no right or control over the contents of any other websites and resources linked to or mentioned on our Site.
13.3 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
13.4 You must not establish a link in such a way as to suggest any form of association, authorisation or approval on our part where none exists.
13.5 You must not establish a link to our Site on any website that is not owned by you.
13.6 You must not frame our Site on any other website or link to any part of our Site other than the home page.
13.7 We reserve the right to withdraw linking permission without notice.
13.8 The website to which you link must comply in all respects with the content standards set out in our acceptable use policy (see paragraph 12 above).
13.9 Please contact us for prior approval of any links to our website which do not comply with this paragraph 13.
14. Intellectual property rights
14.1 The code, structure and organization of the Website are protected by intellectual property rights.
14.2 We are the owner or the licensee of all intellectual property rights in our website, and in the content and materials published on it. Such works are protected by laws and treaties around the world. All such rights are reserved.
14.3 You may use the Website and its content only for your personal, non-commercial purposes and in accordance with these Terms. The content of the Website includes content relating to the Products.
14.4 You agree to notify us of any suspected infringement of our intellectual property rights.
14.5 You must not use our trademarks unless they form part of the material you use (and reproduce exactly) in accordance with paragraph 13, with our prior written consent.
15. Data protection
15.1 Our privacy policy forms part of these terms and conditions, which allow you to use our website.
15.2 We use cookies on our website. We also use cookies to track how our customers prefer to view our website. By accepting these terms, you also consent to our use of cookies for this purpose. For more information about cookies, see our privacy policy.
15.3 If you provide us with your personal data, we will occasionally process that personal data in accordance with your instructions and will take appropriate security measures to protect that personal data against unauthorised and unlawful processing and against accidental loss, destruction or damage.
15.4 Unless specific safeguards are in place or otherwise agreed in writing, information and documents generated in connection with the sale of the Products may be shared between us. In particular, such information and documents may be accessible electronically to our employees, officials, advisers or agents.
16. Viruses
16.1 We do not warrant that our website will be secure or free from errors or viruses.
16.2 It is your responsibility to configure your information technology, computer programs and platform to enable you to access our website. You must use your own anti-virus software.
16.3 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
16.4 You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.
16.5 You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.
16.6 If we believe that you have breached the provisions of this paragraph 16, your right to use our website will cease immediately. We may report any breach to the relevant law enforcement authorities and will do so where required by applicable law.
17. Liability
17.1 Subject to paragraph 17.13, to the extent permitted by law, we will not be liable and will not be responsible for any loss suffered by you or anyone else as a result of:
(a) content from third parties or users;
(b) our content, including the accuracy, completeness or timeliness of our content;
(c) the Products, including the quality, images, description or specifications, conformity with description and fitness of the Products for a particular purpose;
(d) reliance on any information contained in these Terms or on our Website or on any features provided in these Terms or on our Website;
(e) the inability to access the Website or any part thereof, or if access is temporarily unavailable or partial or faulty; and
(f) any delay or failure in the performance of our obligations, whether or not we give you notice of it, if and to the extent that the delay or failure is caused by circumstances beyond our reasonable control, including telecommunications failures, power failures, terrorist attacks, fuel strikes, bad weather, computer failures, delivery failures by suppliers, industrial problems and staff absences due to sickness or injury. The time for performance of any obligation the performance of which is affected will be extended accordingly.
17.2 We will not be liable to you (whether in contract, tort (including negligence), breach of duty or otherwise) for any loss of profits, business opportunities, goodwill, savings or benefits, or for any indirect, special or consequential loss or damage, even if such loss or damage was foreseeable or the relevant party was aware of the possibility of such loss or damage.
17.3 Our liability arising directly or indirectly out of these Terms (including your purchase of Products from us under these Terms) or which is not otherwise expressly excluded by these Terms is limited to the greater of US$1,000 or five times the price you paid for the Products giving rise to the liability. The amount of this limitation of liability will be reduced by the amount of any unpaid amounts you owe to us.
17.4 Any claim by either party for breach of contract, tort (including negligence), breach of duty or otherwise arising out of or in connection with these terms and conditions must be brought within one year after the act or omission alleged to have caused the loss or expense.
17.5 Unless excluded or limited by law, no claim arising out of or in connection with these terms and conditions shall be brought personally against any of our employees, officers, advisers or other representatives involved in the performance of the obligations in question.
17.6 All representations or warranties, whether contractual or otherwise, and all warranties, conditions, terms and undertakings implied by statute, custom, course of dealing, course of dealing or otherwise (including the implied terms of acceptable quality, fitness for a particular purpose and description) are excluded to the fullest extent permitted by law.
17.7 A claim against us (including our employees, officers or advisers) can only be brought in respect of one act or omission. An act or omission includes a series of related acts or omissions, the same act or omission in a series of related matters, or similar acts or omissions in a series of related matters, and includes all claims arising out of one matter.
17.8 The limitations of this paragraph 17 will apply to our total liability to you (including any other third parties to whom we are liable, whether or not our consent) in respect of any one claim, and you and any such person will only be subject to one claim against us in respect of the same loss.
17.9 Where a limitation of liability applies regardless of amount, the limitation will apply to the entire provision of services or delivery of products by us and there will be no separate aggregate limitations of liability applying to you, each company belonging to your business and each person nominated by a user in the business.
17.10 If we are jointly and severally liable to you with any other party, we will be liable only for that part which is reasonably attributable to our fault. We will not be liable to you for that part which is attributable to the fault of any other party for which that other party is otherwise liable.
17.11 Any liability we have to you will be reduced by the amount for which another party would be liable if either:
(a) you would also initiate proceedings or legal action against that other party; or
(b) we were to commence proceedings or bring an action against that other party under the Civil Liability (Contribution) Ordinance or similar legislation in any other relevant jurisdiction.
17.12 In determining whether other parties are liable to you, no account will be taken of your inability to pursue remedies against another party because claims against that party are time-barred, that party lacks sufficient funds, relies on exclusions or limitations of liability, or that other party no longer exists.
17.13 The exclusions and limitations of liability contained in these Conditions do not affect our liability:
(a) for death or personal injury resulting from our negligence;
(b) for fraud or negligent breach of duty;
(c) for any other liability which cannot be excluded or limited in the jurisdiction in which a relevant claim is brought, including any limitations on our right to limit our liability; and
(d) in any other case where our liability must be limited to an amount which is less than the minimum required in the circumstances by applicable law or regulation, in which case such minimum amount will be deemed to be a substitute for the amount which would otherwise apply.
17.14 These provisions are an exhaustive list of the remedies available to any party or any third party against either party in connection with these Terms.
18. Damages
18.1 You will, on demand, fully indemnify the Indemnified Parties against all claims, costs and losses of any kind which the Indemnified Parties suffer or may suffer arising out of or in connection with:
(a) a material breach by you of any provision of these Terms;
(b) fraud, negligence, misconduct or reckless disregard of your obligations under these Terms; and
(c) your use of our website.
18.2 We shall be entitled to recover from you all costs reasonably incurred by us in connection with any indemnifiable claim and all such costs shall be payable on demand.
19. Force majeure
19.1 If a Force Majeure Event continues for more than one week, we may terminate the Terms and Conditions immediately by written notice and without liability other than to refund any Product already paid for and not delivered.
19.2 We reserve the right to decide, at our sole discretion, how we will deal with the occurrence of a Force Majeure Event in order to fully perform our obligations under these Conditions.
20. Changes
20.1 We may change these Terms from time to time. We will give you advance notice of any material changes that we believe may be detrimental to you. We will notify you of any changes to these Terms. The current Terms will apply to your use of our website and to any products offered through our website.
20.2 If you do not agree to the amended Terms, you must stop using our website or purchasing our products.
20.3 If you have given your express consent to these Terms, we will ask for your express consent to any revision of these Terms before you make your first purchase of Products after the change takes effect. If you do not give your express consent and acceptance of the revised Terms within the time period specified by us, you must stop using the Site or purchasing our Products.
21. Your violation
21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or we have reasonable grounds to suspect that you have breached these Terms in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) suspend the processing of an order;
(d) refuse to accept any payment from you; or
(e) permanently exclude you from accessing our website;
(f) block access to our website from computers using your IP address;
(g) contact any of your internet service providers and ask them to block your access to our website; or
(h) take legal action against you, whether for breach of contract or otherwise.
21.2 If we suspend, suspend or block your access to our website or any part of it, you must not take any step to circumvent such suspension, suspension or blocking.
22. Termination and suspension
22.1 You may stop using the Website at any time.
22.2 We may suspend the provision of the Website at any time, with or without cause and with or without notice.
22.3 Without prejudice to paragraph 22.2, we may suspend or terminate your access to the Website if your use of the Website is likely to give rise to, or risks giving rise to, legal liability of any kind or disrupting anyone else's use of the Website.
22.4 If we suspend or terminate your access to the Website, we will endeavour to notify you in advance, however we may, at our sole discretion, suspend or terminate your access to the Website immediately and without notice.
22.5 We do not guarantee that our website will always be available or accessible without interruption. We may interrupt, suspend, withdraw or limit the availability of all or any part of the website for commercial or operational reasons. We will endeavour to give you reasonable advance notice of any such suspension or withdrawal. In the event of any termination, suspension, withdrawal or modification of the website, you will not be entitled to any compensation or other payment.
23. Consequences of termination
23.1 Termination of these terms and conditions will immediately terminate any obligation to provide customer service.
23.2 Under no circumstances will you be entitled to any compensation from us for any loss of rights, loss of goodwill or other loss arising out of the termination of these Terms for any reason.
23.3 Termination of these terms and conditions will not affect any rights already accrued and will not affect any provision of these terms and conditions which, by their terms, are intended to continue in force or effect. Paragraphs 17 (Liability) and 18 (Indemnity) will survive termination of these terms and conditions.
24. General provisions
24.1 You may not assign any of your rights under these Terms.
24.2 The rights, powers and remedies provided by these Conditions are (unless expressly provided) cumulative and not exclusive of any other rights, powers and remedies provided by law or otherwise.
24.3 We outsource the hosting of the Website to a third party.
24.4 If the validity or enforceability of any provision of these Terms is in any way limited by applicable law, that provision will remain valid and enforceable to the maximum extent permitted by such law. The invalidity or unenforceability of any such provision will not affect the validity or enforceability of any remaining provisions.
24.5 Failure or delay in exercising any right, power or remedy under these Terms and Conditions or at law shall not constitute a waiver of such right, power or remedy. If we waive any breach of any provision of these Terms and Conditions, it will not be deemed a waiver of any subsequent breach of that provision or a waiver of any other breach.
24.6 The exercise of the parties' rights under these Conditions is not subject to the consent of any third party.
24.7 These terms and conditions are for our benefit and your benefit and are not intended to be beneficial or enforceable by any third party.
25. Applicable law
“Order” means the order you place through our website to purchase one or more products from us;
“Order Confirmation” means the email we send to you confirming your Order in accordance with paragraph 4.3 above;
“Payment Processor” means a third-party payment processor we use;
“Product” means a product offered for sale on our website;
“Website” means the Website;
“Website Infrastructure” means all of our systems (including code) that enable, provide or describe the Website;
26.2 References to “paragraphs” refer to the paragraphs of these Conditions.
26.3 Headings are for convenience only and will not affect the interpretation or structure of these Conditions.
26.4 Terms that include the singular include the plural and vice versa. Terms that express a gender include either gender and references to persons include individuals, companies, entities, businesses or partnerships.
Please email us if you have any questions or concerns about these Terms, the Site or the Products.